Who we are
Our website address is: https://acersaccharum.com
Acer Saccharum is an engraving and awards supplier based in Bancroft, Ontario, providing trophies, plaques, custom engraving, signage, and related services.
For privacy-related inquiries, you may contact us at:
[email protected]
What personal data we collect and why we collect it
Contact forms and inquiries
When you contact us through a form, email, or other communication method, we may collect:
- Name
- Business Name
- Email address
- Phone number
- Address
- Project details (such as engraving requests, item descriptions, or quantities)
We collect this information to:
- Respond to your inquiries
- Provide quotes or service details
- Communicate regarding your project
- Communicate regarding future projects
- Coordinate pickup and delivery
- Complete invoice(s)
We do not use this information for unsolicited marketing.
Cookies
Our website may use cookies to improve user experience.
These may include:
- Basic WordPress functionality cookies
- Session cookies (if login features are used)
- Cookies related to embedded content or analytics
You can disable cookies through your browser settings.
Analytics
We may use basic analytics tools (such as hosting analytics or Google Analytics) to understand how visitors use our website.
This may include:
- Pages visited
- Time spent on the site
- General geographic region
This data is anonymous and used to improve our website and services.
Embedded content from other websites
Our website may include links or embedded content from third-party websites, such as supplier catalogues.
These websites may:
- Collect data about you
- Use cookies
- Track your interaction with their content
We are not responsible for the privacy practices of these external websites.
Who we share your data with
We do not sell, rent, or trade your personal information.
We may share information only when necessary to:
- Respond to your requests
- Provide services (for example, coordinating orders with suppliers)
Website data may also be processed by:
- Website hosting providers
- Spam detection services (if enabled)
How long we retain your data
We retain personal information only as long as necessary:
- Contact form submissions: retained for customer service and record-keeping
- Emails and correspondence: retained for business communication purposes
We do not retain personal data longer than required.
What rights you have over your data
You may request:
- Access to the personal data we hold about you
- Correction of your personal data
- Deletion of your personal data
To make a request, contact us using the information above.
Some data may be retained where required for legal or administrative purposes.
Where your data is sent
Your data may be processed through:
- Website hosting providers
- Email systems
- Spam detection services
These services may store or process data outside of Canada.
How we protect your data
We take reasonable measures to protect your personal information, including:
- Secure website hosting
- Limited access to personal data
- Standard security practices
However, no method of transmission over the internet is completely secure.
What data breach procedures we have in place
In the event of a data breach, we will take appropriate steps to:
- Investigate the issue
- Secure affected systems
- Notify affected individuals if required
Additional information
What third parties we receive data from
We do not receive personal data about users from third parties.
Automated decision-making
We do not use automated decision-making or profiling.
Industry regulatory disclosure requirements
Acer Saccharum operates as a small business and complies with applicable Canadian privacy laws, including PIPEDA.